Staff undergo a robust recruitment procedure, including enhanced CRB checks. All staff are recruited on a three-month probationary period where their work is assessed and their suitability confirmed. We actively seek the opinion of our residents through our residents’ meetings and involvement in the interview panel before confirming a position.

We ensure that all the members of the team have access to annual mandatory training courses and we offer specialist training to staff where the clients have a specific condition or illness, ie. diabetes, dementia. They are offered a full induction process and training to ensure they have the necessary skills and experience to deliver a high standard of care to our residents.